Your Facebook account stays out of it.

No login, extension, or customer Facebook account

We never ask for your Facebook username or password. We do not ask you to export cookies, approve a Facebook login connection, install a browser extension, leave a computer running, or give us remote access to your device.

What the managed service handles

1. You submit the groups. Add links to the public or private Facebook groups relevant to your work.
2. We establish monitoring access. Our team reviews the request and uses company-operated Facebook monitoring accounts to obtain the access required for monitoring.
3. You describe what matters. Create plain-language prompts for the buying intent, service requests, recommendations, listings, or brand conversations you want to find.
4. We evaluate available posts. Narrative Field processes posts visible to the authorized monitoring account and filters out content that does not match your instructions.
5. Your team receives the result. Matches appear in your dashboard and can be delivered through enabled email, Slack, or HTTPS webhook channels.

How private-group monitoring works

A private Facebook group cannot be monitored until its administrators grant access. One of our company-operated Facebook monitoring accounts submits a join request and, where required, answers the group’s membership questions accurately.

The group administrator decides whether to accept the account. Monitoring begins only after approval and only for posts Facebook makes visible to that authorized account. You do not need to invite us through your personal account or share any credentials.

Monitoring operations and customer workspaces stay separate

Operational access to a group does not give another customer access to your workspace. Your group assignments, monitoring prompts, identified posts, notification destinations, and billing remain scoped to your Narrative Field account.

Narrative Field identifies relevant posts for review. It does not use your identity to comment, message group members, or publish automatic sales replies.

If we cannot obtain access, we do not charge for undelivered monitoring

Private-group administrators can decline or ignore a join request. If we cannot obtain access to a submitted private group and therefore cannot provide the monitoring you purchased, contact support@narrativefield.com. We will refund the amount paid for that undelivered service.

We do not keep payment for monitoring we cannot provide. Our general seven-day Professional-plan refund policy remains available separately for an initial subscription that is not a fit.

Clear service boundaries

Monitoring depends on group approval, authorized account access, Facebook feed behavior, network conditions, and platform changes. We can evaluate only posts Facebook makes available to our authorized monitoring account.

Narrative Field is an independent product and is not affiliated with, endorsed by, or sponsored by Meta or Facebook. Customers remain responsible for using identified information lawfully and following applicable group rules and platform terms.